WhatsApp Business setup
Configured as a business account with a profile, catalogue where relevant, and a number that belongs to the business rather than an individual.
WhatsApp Automation
People message a business the way they message a friend, and expect a reply at the same speed. Most businesses answer hours later, by which point the customer has already booked someone else.
We automate the first response on WhatsApp Business: an answer straight away, reminders that send themselves, and every conversation captured as a lead instead of sitting unread on somebody's personal phone.
We also do the paperwork. WhatsApp makes a business apply to Meta before it can send automated messages, and every message template needs approving — we handle that on your behalf rather than sending you off to work it out.
We're Wollongong-based and set this up for businesses across Australia. WhatsApp doesn't care where either of us sits — the automation runs the same either way.
Auto-replyRemindersLeads
Who it’s for
- Businesses losing enquiries to slow replies after hours or in the middle of service
- Anyone whose business WhatsApp currently lives on one staff member's personal phone
- Businesses with no-shows that a well-timed reminder would have prevented
- Teams with no way to see what was promised to a customer in a chat
- Anyone who started the Meta application, hit the template approval step and gave up
What’s included
Meta application and template approval
We make the application to Meta on your behalf, write the message templates, submit them, and deal with the resubmissions when one comes back rejected over wording. You don't need to learn the process.
Free app or paid API — both
We work with the free WhatsApp Business app and with the paid API tier, through Twilio and WATI. They cost different amounts and can do different things, so we'll tell you which one your volume and your automation actually call for before you commit to either.
Automated replies
An instant first response, answers to the questions you get most, and routing to a human when the conversation needs one.
Reminders
Appointment and booking reminders that send on schedule, without anyone remembering to send them.
Lead capture
Every conversation becomes a contact record in your CRM, so a WhatsApp enquiry is tracked exactly like one from the website.
Handover to a human
Automation covers the first response and the routine questions. Anything real reaches a person with the conversation history attached.
What you end up with
- Every enquiry answered immediately, whatever time it arrives
- Fewer no-shows, without anyone chasing
- Conversations that belong to the business, not to one person's phone
- The Meta approval done, without you touching it
Start a project
Tell us what you need. A person reads every enquiry and replies within 24 hours with a plan and a quote — no obligation, no sales sequence.